What do you do to maintain balance in your life?
Balance is a challenge because entrepreneurship essentially involves putting in hours of work day in and day out, including skipping holidays. One thing that has helped me is that I get to define my holidays. I don’t take public holidays. My priority is that when I’m with my family, I’m fully present — completely immersed in family matters. So, when I’m back at work, I can give 100% to my job. I don’t do things half-baked.
What's your secret sauce for building a great team?
I’m looking for a SWAT team rather than an Army. I’m always averse to forming large teams. Big teams require managers, tools, KPIs, and all the other elements that drive up overhead costs. SWAT teams manage themselves, are averse to having managers overseeing teams, and are lean, working with a few tools and moving quickly.
What should leaders understand about their own role and responsibility?
Great leaders form great teams. An effective team fights to achieve a purpose. That purpose is clearly understood by everyone, and each member is there to play a distinct role. Each role is clearly defined and offers ample room for each team member to exert their authority and creativity.
What personal habit or behavior helped you accelerate your personal growth?
Habits that help me greatly include praying, skipping lunch, journaling, and waking up super early.
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Here’s More, From Other Founders Around the World
What's a mistake that you're happy you've made?
When I was 16 (way before the internet) I founded a travel-partner agency to connect people from different backgrounds seeking travel companions. After a year, I had to close the agency due to a lack of customers and the confusion some callers had regarding the nature of the “service.” Despite this setback, I gained invaluable insights into sales, communication and people’s needs, solidifying my desire to run a business that helps people.
What motivated you to become an entrepreneur?
After graduating, I worked for an extremely well-paying automotive company. But I always had the feeling that there was more out there. So I quit and went into research with the aim of becoming a founder.
What should leaders understand about their own role and responsibility?
There are no overnight miracles, it's very hard work: both physically and emotionally. Requires resilience, grit, strategic approach and grind.
What’s an important guiding principle that informs the way you build and run your business?
One of our core values is experimentation. Rather than get stuck in arguing about what solution may best solve a problem or play to our ego, we focus on the smallest step we could possibly take to learn whether that’s true. It moves our minds away from thinking too big without sweating the small stuff and from getting stuck in discussions rather than actually doing something to understand the possible solutions better.