What's an attitude that we should pay more attention to in the workplace?
The best employees we have take business problems personally and act as mini entrepreneurs. They proactively think about ways to improve and grow the business, but also implement the ideas quickly.
What should leaders understand about their own role and responsibility?
The biggest aha moment for me when it comes to self development was to understand that I need to grow the people working in my teams instead of trying to fix the actual problems myself all the time. That was super tough since I like to get my hands dirty, but it is also very rewarding once you see people do amazing things suddenly.
What book do you recommend the most?
"The Ultimate Sales Machine" by Chet Holmes - teaching you a lot about self organization and how to do proper sales.
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What's the biggest insight you learned in recent years?
It’s always a good idea to be connected to your product – even if you have to deal with high-level topics, always remember the things you offer.
What personal habit helped you accelerate your personal growth?
In one of the hardest times of my life so far, I started journaling for 1-2h on Sundays. Not digital, but with paper and pen. Always answering the same questions related to self, social life and work. This brutally honest and regular reflection once a week helped me identify problems early and iterate fast.
When times are tough, who or what is an anchor for you?
My co-founders are my anchor in work-related topics. Having an environment where failure is welcomed with a helping hand and where weakness is valued as openness, once you are down those people will drag you up.
What's a mistake that you're happy you've made?
When I was 16 (way before the internet) I founded a travel-partner agency to connect people from different backgrounds seeking travel companions. After a year, I had to close the agency due to a lack of customers and the confusion some callers had regarding the nature of the “service.” Despite this setback, I gained invaluable insights into sales, communication and people’s needs, solidifying my desire to run a business that helps people.