What quote or saying has stuck with you?
“If you don’t ask, you don’t get.” How often do we NOT get the engagement we want, because we have NOT asked for it?
What's your secret sauce for building a great team?
Very clear goals. Even clearer roles. Imagine your team is a sports team, and each of you has a different position on the pitch. That level of clarity about what each person does is the key to the best teams.
What personal habit or behavior has shaped you as a leader / entrepreneur?
Every week I stay in touch with people from my life. I never have a meeting and then forget the person. I stay in touch with people for decades.
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What's the biggest insight you learned in recent years?
It’s always a good idea to be connected to your product – even if you have to deal with high-level topics, always remember the things you offer.
What personal habit helped you accelerate your personal growth?
In one of the hardest times of my life so far, I started journaling for 1-2h on Sundays. Not digital, but with paper and pen. Always answering the same questions related to self, social life and work. This brutally honest and regular reflection once a week helped me identify problems early and iterate fast.
When times are tough, who or what is an anchor for you?
My co-founders are my anchor in work-related topics. Having an environment where failure is welcomed with a helping hand and where weakness is valued as openness, once you are down those people will drag you up.
What's a mistake that you're happy you've made?
When I was 16 (way before the internet) I founded a travel-partner agency to connect people from different backgrounds seeking travel companions. After a year, I had to close the agency due to a lack of customers and the confusion some callers had regarding the nature of the “service.” Despite this setback, I gained invaluable insights into sales, communication and people’s needs, solidifying my desire to run a business that helps people.