What's one big insight you learned about leadership?
Productivity, performance, and profits can go hand in hand with trust, respect, and kindness. Leadership can aim for – and achieve – both!
What do you wish you had known 10 years ago?
The greatest gift as a founder is that I can choose the people I work with. Make use of this gift, both with co-founders and employees. Refuse to work with "rockstars", no matter how smart and capable they might be.
What shift in perspective has allowed you to see things differently?
I realized that I won’t get far on my own. No matter how smart and hardworking I am as a founder, I won’t achieve any meaningful goals if I don’t surround myself with a fantastic team.
What's a skill that we should pay more attention to in the workplace?
Writing with clarity. In most knowledge jobs, writing has become a big chunk of our overall communication with colleagues and customers. And yet, in many teams, it’s still a neglected skill – causing misunderstandings, frustrations, and conflicts.
What do you do to maintain balance in your life?
Surrounding myself with wonderful people (my friends and my god-children). Diving deep into stories (there are incredible TV shows out there). And meditation (because it reminds me that both happiness and suffering originate in the mind).
What's your secret sauce for building a great team?
Becoming intentional about culture, relationships, and communication. These three areas don’t just turn out great by accident. It takes diligence and intention – but you’ll be rewarded in incredible ways.
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Here’s More, From Other Founders Around the World
What's the biggest insight you learned in recent years?
It’s always a good idea to be connected to your product – even if you have to deal with high-level topics, always remember the things you offer.
What personal habit helped you accelerate your personal growth?
In one of the hardest times of my life so far, I started journaling for 1-2h on Sundays. Not digital, but with paper and pen. Always answering the same questions related to self, social life and work. This brutally honest and regular reflection once a week helped me identify problems early and iterate fast.
When times are tough, who or what is an anchor for you?
My co-founders are my anchor in work-related topics. Having an environment where failure is welcomed with a helping hand and where weakness is valued as openness, once you are down those people will drag you up.
What's a mistake that you're happy you've made?
When I was 16 (way before the internet) I founded a travel-partner agency to connect people from different backgrounds seeking travel companions. After a year, I had to close the agency due to a lack of customers and the confusion some callers had regarding the nature of the “service.” Despite this setback, I gained invaluable insights into sales, communication and people’s needs, solidifying my desire to run a business that helps people.